Client: Nike
Site: help-en-us.nike.com
(Technical copy appeared on Nike Customer Service & Consumer Knowledgebase)
NIKE.COM RETURNS
Nike.com orders can be returned for any reason within 30 days of the shipping date. After 30 days, product can be returned if unworn and unwashed. Some exceptions apply.
HOW DO I RETURN MY NIKE.COM ORDER?
DOWNLOAD A RETURN LABEL
If your package did not include a prepaid return label, start your online return by clicking the button below and following the on-screen prompts.After you set up your return, you’ll receive a preaddressed return label that you can use to ship your product back to us. Join Nike+ to receive a free prepaid return label.
USE THE RETURN LABEL INCLUDED WITH THE ORDER
Most Nike.com orders include a return form and free prepaid return label in the box. Please fill out the form and place it in the box with your order, stick the label on the box, and drop it off at any UPS location.
RETURN YOUR ORDER AT A NIKE STORE
Bring your packing slip or order number to a Nike store.Please note that Nike stores cannot refund PayPal accounts and may instead offer a gift card at the manager’s discretion.
RETURN YOUR NIKE.COM CONVERSE ORDER TO A CONVERSE STORE
Bring your Nike.com order confirmation email and packing slip with Converse product to a Converse store.
RETURN POLICY EXCEPTIONS
Apple Watch Nike+ and AppleCare must be returned within 14 days of the delivery date. See Apple Watch Nike+ returns for more information.
Nike Golf Clubs can be returned for a refund within 90 days of the ship date. See Nike golf club return policy and warranty for more information.
Nike gift cards: No returns or cancellations after purchase.
Other Nike+ devices, including the Nike+ FuelBand SE, Nike+ FuelBand, Nike+ SportWatch GPS, Nike SportBand, Nike+ Kinect Training for Xbox 360, Nike + iPod, Nike+ Basketball, Nike+ Training, Nike + iPod Sensor, and the Nike + iPod Sport Kit, can only be returned if unopened. Visit Nike+ App & Device Support for assistance and troubleshooting steps.
Some Nike products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.
NIKEID AND CUSTOM CONVERSE RETURNS
Custom Converse and NIKEiD products can be returned for any reason within 30 days. See the NIKEiD returns policy for more information.
EXCHANGE OPTIONS
If you wish to exchange your Nike.com order for a different size, color or style, please call us. You can also take your Nike.com order to a Nike store for a refund or in-store exchange.
GIFT RETURNS
Please call us to return a Nike.com gift without the gift giver being notified or refunded. We’ll help you return the gift for a Nike.com gift card.
DEFECTIVE/FLAWED PRODUCTS
Nike stands behind all of its products. If you purchased an item on Nike.com and you believe it’s flawed or defective, you can return it to us as long as it was manufactured less than 2 years ago. Follow the online return steps listed above.
For more information and options for defective Nike products, see this article. For more information and options for defective Converse products, see this article.
NIKE AND CONVERSE STORE RETURNS
If you have a question about returning items purchased at a Nike or Converse store, see the Nike Store Return Policy and Converse Store Return Policy.
